Australia
Less than 55% of retail service staff persist to make customers feel welcome
A new study assessed 154 retail outlets in six months and examined the service standards of retail service staff through mystery customers visits.
Less than 55% of retail service staff persist to make customers feel welcome
A new study assessed 154 retail outlets in six months and examined the service standards of retail service staff through mystery customers visits.
EGS appoints The Franchise Shop as recruitment consultants
The Franchise Shop will be assisting US-based Edwards Global Services with Master Franchise Owner recruitment in Australia and New Zealand.
The Cheesecake Shop to roll out Strawberry Clause's
The Christmas treats are made from cheesecake cream, chocolate, and Australia’s freshest strawberries.
Zarraffa's welcomes 'business-in-laws' at Beenleigh
Nick Daswani, who works daily side-by-side with his father-in-law, admits it is not your typical business arrangement.
Find out how Global Burgers differentiates itself in the gourmet burger market
Global Burgers is the newest QSR to come under the Australian Franchising Corporation stable (Wok Me, The Burrito Bar). Find out how they differentiate themselves in this highly competitive segment in this interview with Stephen Hamilton.
Promotion of the Month: Gloria Jean's Call to Australia's booming cafe society to have a Cappuccino for a Cause!
During the month of October Gloria Jean's coffees are fundraising for Variety, the children's charity. It culminates in a family weekend. QSR Media finds out more.
Obesity crisis drives QSRs to lucrative health crusade
Operators are putting out healthier menus to help curb obesity and rake in the profits.
QSRs & Social media: The good, the bad & the ugly! Part 2
In part 2 of this series Paola Tanner of Fuse Franchise partners gives us her expert opinion.
Hungry Jack's app now available for Android
The release follows the iPhone counterpart’s over 400,000 downloads to date.
Which coffee shop is named "best" by Canstar Blue?
Muffin Break received a Canstar Blue five-star rating for overall customer satisfaction, value for money, service, range of menu options available, loyalty program, and consistency.
What you need to know about RFG's Crust Gourmet Pizza Bars acquisition
Amendments have been made to the Sale & Purchase Agreement.
Schnitz opens in Fountain Gate
The new location is Schnitz' 10th store.
Redundancies push franchisee inquiries
Retail Food Group is extending access to an assistance package for potential franchisees to help them transition to a new career.
Tasti D-Lite Australia signs first franchisee
It has only been six months since the opening of the flagship store.
Chocolate Mousse Royale flavour wins Baskin-Robbins' Chocolate Challenge
The Chocolate Challenge was an online campaign aiming to decide Australia’s favourite choice of Chocolate ice cream.
Pacific Retail Management on their growth strategy
CEO Nicola Mills sits down with QSR Media to discuss their growth strategy and their newest brand, Wasai Warriors.
QSRs & Social media: The good, the bad & the ugly! Part 1
We find out from some industry experts how to get your Social Media messaging right. This week Tenille Bentley, MD of Socialite provides our readers with some useful advice.
